1. Introduction
CLIMBING CENTER BLOC SHOP INC is concerned about your privacy and the protection of your personal information. We invite you to read our Privacy Policy (the ” Policy Please read our Privacy Policy (“Privacy Policy”) before using our climbing services and related online platforms, https://blocshop.com/, https://shop.blocshop.com/the Bloc Shop Fit application and all related subdomains (together ” Bloc Shop “).
In connection with the use of our climbing and climbing-related services, our online platforms, at the https://blocshop.com/At https://shop.blocshop.com/, the Bloc Shop Fit application, Bloc Shop may collect and you may communicate personal information. The collection, use and disclosure of your personal information are subject to privacy laws, including the following the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1).
The purpose of this Policy is to inform users of CENTER D’ESCALADE BLOC SHOP INC. the following elements:
How their personal information is collected, used and disclosed;
What rights they have regarding their personal information; and
Who is responsible for the protection of personal information collected, used and disclosed by CENTER D’ESCALADE BLOC SHOP INC..
2. What is personal information?
2.1 Definition
Personal information is any information about a natural person that directly or indirectly allows that person to be identified. Your personal information may include, but is not limited to, your first and last name, gender, address, telephone numbers, e-mail address, family situation or health information.
2.2 Professional information
On the other hand, in a business context, your name, as well as your professional contact information, i.e. your title, business address, business telephone number and business e-mail address, may be subject to exemptions under applicable laws.
3. Summary of our activities with respect to your personal information
When using Bloc Shop we collect your personal and confidential information in order to comply with legal requirements for insurance purposes, to ensure effective and efficient management of your purchases and to send products purchased online to the right address.
The following types of information may be collected, used and disclosed:
Information about your computer, including your IP address, browser type and version, and operating system;
Information about your visits to and use of Bloc Shop including referring source, length of visit, pages viewed, and navigation paths;
Information you enter when you create an account, on https://blocshop.com/, https://shop.blocshop.com/the Bloc Shop Fit application and all related subdomains, such as your last name, first name, gender, date of birth, telephone number and e-mail address;
Information generated when you use our site, including when, how often and under what circumstances you use it;
Information contained in any communications you send us by e-mail or on one of our platforms, including their content and metadata;
Any other personal information you provide to us.
In all cases, the communication of your personal and confidential information will be subject to this Policy and to applicable laws.
4. Consent
4.1 Your personal information
Subject to the exceptions and requirements of applicable laws, we will not share your personal information with any third parties without your consent.
By using our services or platforms, you consent to the collection, use and disclosure of your personal and confidential information in accordance with this Policy.
You may withdraw your consent at any time, subject to certain legal or contractual restrictions.
In certain limited circumstances permitted by law, we may use or disclose personal information without your knowledge or consent. For example, we may use your personal information without your consent for compatible purposes, for purposes that are clearly for your benefit, or to prevent or detect fraud. Similarly, we may disclose your personal information without your consent in the event of an emergency that threatens your life, health or security, to prevent an act of violence, to our service providers, or to complete a business transaction.
Before you provide us with personal information about another individual, you must obtain that individual’s consent to the collection, use and disclosure of that personal information in accordance with this Policy.
4.2 Personal information concerning a minor
Personal information will not be collected from a minor under the age of 14 without the consent of the parent or guardian.
5. Limits on our collection, use and disclosure of your personal information
5.1 Collection
We limit the collection, use and disclosure of your personal information to the purposes we have identified to you below or as permitted by law.
If you submit personal information on one of our platforms for the purpose of publication, we will publish it and may use such information in accordance with the permissions you grant us.
5.2 Operation
We use your personal information only to provide you with the services you have requested.
We may also use your personal information for the following purposes:
To respond to your requests for information.
For example, when you request specific information about the services of CENTER D’ESCALADE BLOC SHOP INC.your personal information may be used to identify and contact you in order to provide a personalized response to your request.
To improve our service offering.
Your personal information may be analyzed to understand your trends and preferences and to improve the services offered by CENTRE D’ESCALADE BLOC SHOP INC.
For example, if segments of users express difficulties in using certain site functionalities, the personal information collected could be used to simplify the interface.
To provide any other complementary service;
Si CENTER D’ESCALADE BLOC SHOP INC. launches a new service that complements existing services, your personal information may be used to inform you of this new service and facilitate your access to it.
For example, when you create an account on one of our platforms, we may use your e-mail address to send you a message describing the benefits of a new service.
To meet legal requirements;
In the event that a law or regulation requires the disclosure of personal information, such as requests from public health authorities, CENTER D’ESCALADE BLOC SHOP INC. may be required to provide your information.
To control the quality of customer service and prevent errors and fraud.
Your personal information may be used to verify your identity when interacting with customer service to ensure the legitimacy of your actions and prevent fraud.
To send you surveys and communications.
We may use your personal information to send you surveys and communications.
5.3 Disclosure of personal information
We may disclose your personal information to any of our employees, professional advisors, suppliers, or subcontractors or affiliates to the extent reasonably necessary to use the services offered to you and for the purposes set out in this Policy.
Your personal information will not be disclosed to third parties other than in accordance with this Privacy Policy, except as required or permitted by law, or as ordered by a court of competent jurisdiction.
5.4 International data transfers
The information we collect may be stored and transferred in all regions in which CENTER D’ESCALADE BLOC SHOP INC. or its subcontractors offer their services, in order to allow us to use the information in accordance with this Policy.
The information we collect may be transferred to the following regions: all Canadian provinces, the United States of America and certain European Union countries. In such cases, security measures are put in place and we ensure that all our databases containing personal information are encrypted or anonymized: it is therefore unlikely that these foreign companies will be able to gain access to our databases.
When your personal information is outside Quebec, it is subject to the laws of the jurisdiction in which it is held, and may be accessed by the courts, law enforcement agencies and national security agencies of that jurisdiction. In all cases, these laws must provide at least equal or greater protection than Quebec law.
By submitting your personal information to us, you expressly consent to its disclosure outside Quebec, as described in this section.
Personal information that you publish on one of our platforms or that you submit for publication may be available, via the Internet, worldwide. We cannot prevent the use, good or bad, of this information by third parties.
6. Accuracy of your personal information
We take reasonable steps to ensure that your personal information is accurate and complete for the purposes for which it was collected.
7. Retention of your personal information
We retain your personal and confidential information, directly or through subcontractors, only for as long as is necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory requirements.
We require our subcontractors to subscribe to our confidentiality commitments and to apply policies equivalent to this one.
8. Safety measures
8.1 Protection of your personal information
We have implemented a number of physical, technological and administrative security measures with respect to the personal information and confidential data we hold in order to protect it against unauthorized access, use or disclosure, as well as loss or any other breach of its protection.
8.2 Access management
Only those whose duties require it have access to personal or confidential information. Data access is logged and monitored.
8.3 Training and awareness-raising
Our employees and partners are trained and made aware of the importance of protecting your personal information.
8.4 Privacy Impact Assessment
CENTRE D’ESCALADE BLOC SHOP INC. conducts a Privacy Impact Assessment (PIA) for any project involving the acquisition, development or redesign of an information system or the electronic delivery of services that involves the collection, use, disclosure, retention or disposal of personal information. This assessment documents the serious and legitimate interest in the use of personal information.
When transfers are made outside Quebec, the impact on such a transfer will also be realized.
8.5 Handling incidents involving personal information
Si CENTER D’ESCALADE BLOC SHOP INC. has reason to believe that a privacy incident involving personal information has occurred and that there is a risk of serious harm to the individual as a result of the incident, CENTER D’ESCALADE BLOC SHOP INC. will promptly inform the Commission d’accès à l’information and any person whose personal information is affected by the incident. It may also notify any person or organization likely to reduce this risk, by communicating only the personal information required for this purpose without the consent of the person concerned. In all cases, a log will document the incident for reference purposes.
8.6 Destruction
CENTER D’ESCALADE BLOC SHOP INC. ensures the physical and technological security of the personal information it holds in order to prevent accidental destruction, loss, disclosure or inappropriate destruction.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. We must destroy or anonymize this information in accordance with the law and our retention schedule. When we destroy or anonymize your personal information, we take the necessary steps to ensure its confidentiality and that no unauthorized person has access to it during the destruction or anonymization process.
9. Connection indicators
We also use cookies (cookies) and related technologies to collect personal information. This information allows us to analyze traffic and interactions on our platforms in order to improve the user experience and provide a personalized experience. For more information, please consult our cookie policy [ once written, insert the hypertext link to the policy].
10. Your rights regarding your personal information
In certain circumstances and subject to applicable law, you may, upon written request accompanied by proof of identity, inspect the personal information we have collected, used or disclosed, and/or request that it be corrected, and/or withdraw your consent to its use or disclosure.
If required or permitted by law, you may have additional rights, including: (i) the right to control the dissemination of your personal information; (ii) the right to receive computerized personal information collected from you in a structured, commonly used and technological format and to have it transferred directly to another organization; (iii) the right to be informed and to make representations regarding automated decision-making; and (iv) the right to request information about the processing of personal information.
Finally, you also have the right to file a complaint with a competent authority for the protection of personal information, particularly in the region where you usually reside, where we are based or when an alleged violation of the law on the protection of personal information has occurred, such as the Commission d’accès à l’information du Québec.
To exercise any of these rights, please contact us as indicated in the “Requests, complaints and questions” section below.
11. Requests, complaints and questions
11.1 Commitment
We are committed to responding to your questions and concerns about this Policy and the protection of your personal information.
11.2 Contact details
Any request or complaint concerning this Policy or the protection of personal information should be sent to the Privacy Officer at the address below:
Michel Charette
CENTER D’ESCALADE BLOC SHOP INC.
1370 Chabanel O.
Montreal, Quebec H4N1H4
Email us: protection@blocshop.com
12. Effective date of the Policy
This Policy takes effect on August 30, 2024. It replaces all previous versions.
13. Changes to the Policy
CENTER D’ESCALADE BLOC SHOP INC. reserves the right to modify this Policy at any time. Any changes will be posted on the CENTER D’ESCALADE BLOC SHOP INC.. Subject to applicable law, we will notify you of any changes to this Policy. Your use of CENTER D’ESCALADE BLOC SHOP INC. following the posting of changes to the Policy constitutes acceptance of those changes.
